Tranquil location with breathtaking mountain views.

The dining experience was severely lacking, with bland food that actually ruined meals. the hotel had a bizarre odor in the spa area, which made the supposed relaxing atmosphere unbearable. The staff seemed indifferent, providing lackluster service during dinner, with drinks charged excessively.

absolutely loved the spa, but it woudl ve been better if the bathrooms didn't smell like urine! oh, and the food was just tasteless blab, who thought substituting eggs with polenta was a good idea? i expected a little warm welcome gift, but apparently that’s too much for a place like this.

Magical Bansko vibes 🏔️

We had an epic stay with stunning mountain views and lekker local food straight from their farm. The staff were super friendly and always ready to help. Our room had this massive balcony, perfect for morning coffee—couldn’t get enough of that view!

The WiFi was a bit slow at times, but that’s just me being picky. Still managed to chill quite well.

Spacious room with stunning mountain view balcony.

Positive, The spa is fantastic, perfect for unwinding. The outdoor pool is lovely, and I enjoyed the relaxing saunas. The shuttle to the ski station is super handy, just a short ride. Food options are delicious and locally sourced. Such a peaceful spot in nature!

Great local food but the room had no A/C, which was tough.

Family with children paradise

The hotel sits in the heart of the forest, super calm and peaceful! The large rooms are like a haven for the kids. we had a massive terrace which was perfect for letting them play outside.

Stunning views and homemade food!

Wow, the view from our room was insane! We loved chilling by the pool with such a scenic backdrop. The food was all homemade from local farms and SO tasty—definitely a highlight. Just wish the WiFi was a bit faster. All in all, it was a relaxing vibe we totally enjoyed!

Loved the indoor playground for the kids! The variety of food was fantastic, especially the homemade sweets. The spa was definitely a highlight.

Felt spoilt, nothing too much trouble.

The spa at Katarino is fantastic with relaxing saunas and a lovely outdoor pool. Our room had a large balcony with stunning mountain views. The comfortable beds and high-quality Italian cosmetics made our stay even better.

Food was okay, but we expected better for a five-star hotel.

The hotel offers great amenities and a stunning location, making it a peaceful retreat. Although the coffee was disappointing and some staff in the restaurant seemed less engaged, the overall experience was enjoyable, especially with fantastic food options and a relaxing spa environment.

Exceptional family-friendly experience with amazing food

I had such a great time at the hotel with my family! The kids loved the various activities like swimming and bowling, and we found the homemade food at the restaurant truly delightful. The thermal area was a perfect way to unwind after a day full of fun. I wish they offered tap water for free during dinner instead of charging for it.